Refund policy

StreetVLT wants the fit to be right. Streetwear sizing varies a lot between brands, so if a size is off we make the swap simple.

Sale items are final

Anything bought on sale, discount or clearance is a final sale: it cannot be exchanged and it cannot be refunded, unless it arrives defective. This is the one rule to know before checking out a sale item. A discount code used on a full-price item does not make that item a sale item, so full-price orders keep the normal exchange right below.

Size exchange

A full-price item can be exchanged for a different size of the same product, subject to stock.

  • The request must be made within 3 days of the order being received. This applies to every brand we carry.
  • The item must be unworn, unwashed, and still carry its original tags and packaging.
  • Shipping: the customer covers the shipping cost both ways, returning the item to StreetVLT and delivery of the replacement size.
  • If the requested size is no longer available, the customer may choose another item of the same value or take store credit.

Items that cannot be exchanged or refunded

  • Sale, discount and clearance items. Final sale, no exchange and no refund.
  • Accessories, socks, headwear and eyewear, for hygiene and authenticity reasons.

The only exception is an item that arrives defective. See Defective items below.

Refunds

StreetVLT does not issue cash refunds for a change of mind or an incorrect size choice. Those are handled as a size exchange or store credit, and only for full-price items. Sale items are not refundable. A refund is issued only where an item arrives defective and where an item is shown not to be genuine,, or where StreetVLT is unable to fulfil the order. Approved refunds are returned to the original payment method within 7 business days.

Defective items

If an item arrives with a defect, the customer should contact StreetVLT within 3 days of receiving it, with photos of the item and the defect. StreetVLT will replace the item or resolve it at no cost to the customer, shipping included. This applies to sale items too.

Wrong item sent

Where StreetVLT has sent the wrong item or size, StreetVLT arranges collection and sends the correct piece at no shipping cost to the customer.

Authenticity

Authenticity and money-back guarantee

Every piece sold by StreetVLT is sourced directly from the brand or its official distributor. Any customer with a question about the authenticity of a piece bought from StreetVLT is welcome to contact us and we will walk them through how to verify it.

Money-back authenticity guarantee: if any item bought from StreetVLT is shown not to be genuine, StreetVLT refunds the full purchase price and covers shipping both ways. This applies to every item, sale and clearance items included, and it is the guarantee described as "money back" on our product pages. It is a guarantee of authenticity, not a general right of return: change of mind and incorrect size choice are handled under Size exchange above.

How to start an exchange or return

Message StreetVLT on WhatsApp at +62 817-007-2029 with the order number and a photo of the item. We will confirm the exchange and provide the return address. Items may also be brought to our Kelapa Gading store during opening hours, 10.00 to 21.00 daily.

StreetVLT, Jl. Raya Kelapa Kopyor CE2/6A, Kelapa Gading Timur, North Jakarta 14240, Indonesia. Email contact@streetvlt.com