Shipping Policy

Where orders ship from

Every order is packed and shipped from the StreetVLT store in Kelapa Gading — Jl. Raya Kelapa Kopyor CE2/6A, Kelapa Gading Timur, North Jakarta 14240.

Processing time

Orders are checked, packed and handed to the courier within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Couriers & rates

Live rates from every courier StreetVLT works with are shown at checkout, calculated from the delivery address and parcel weight. The customer selects the preferred courier.

Regular nationwide: J&T, JNE (Reguler, YES, Trucking)
Same-day & instant, Jabodetabek: Gojek Instant (1–2 hours), Gojek Same Day (6–8 hours), Lalamove (1–3 hours), Paxel (8–12 hours)

Instant delivery — Jabodetabek

Orders placed before 7 PM with an instant courier selected at checkout are dispatched the same day, every day of the week.

Free shipping

Free shipping applies within Jabodetabek and is calculated automatically at checkout — no code needed.

Orders from Rp300.000 up to Rp1.000.000 — StreetVLT covers the shipping cost up to Rp25.000.
Orders above Rp1.000.000 — StreetVLT covers the shipping cost up to Rp50.000.

Where a premium or instant courier costing more than the covered amount is selected, only the difference is charged to the customer.

Delivery estimates

Jabodetabek: 1–3 business days on regular couriers, same day on instant services. Rest of Indonesia: 2–5 business days. These are courier estimates and may extend during peak periods, long weekends and national holidays.

Tracking

A tracking number is sent by email as soon as the order ships, and on WhatsApp for orders placed through chat.

Pick up in store

Selecting Pickup at checkout allows collection at the Kelapa Gading store, usually ready within 24 hours. Open 10.00–21.00 daily.

Lost or damaged in transit

If a parcel arrives damaged, or tracking stalls and it does not arrive, the customer should contact StreetVLT on WhatsApp at +62 817-007-2029 within 3 days of the expected delivery date. StreetVLT will follow it up with the courier on the customer’s behalf.

Wrong or incomplete address

Please check the delivery address and phone number before completing payment. Where a parcel is returned to StreetVLT because the address was incorrect or the recipient could not be reached, the cost of re-delivery is charged to the customer.